How do I cancel my order?
You may cancel your order at any time before you receive a shipping notification by emailing us at firstname.lastname@example.org . If we receive your email within this period, we will respond confirming the cancellation.
How do I return a product?
You may return a Product for any reason within 7 days of the date it was delivered to you, unless:
These are the steps to return a Product:
We recognize that you need the flexibility to return Products. However, if we determine, in our sole discretion, that you are returning an unreasonable number of purchases, we may restrict or refuse your access to Rooted Company.
Who pays for return shipping?
If your original delivery costs were waived, we’ll cover your return shipping fees as well. Otherwise, the cost of return shipping will be deducted from your refund.
Note that your refund will not include your original delivery fees.
Can I exchange my Products?
At this time, we don’t process exchanges. If you wish to get the same item in a different size or colour, go ahead and return your purchase and place a new order for the item you want.
How do I get my refund if I’ve cancelled or returned my purchase?
If we can accept your cancellation or refund request in accordance with these terms, we will initiate a refund request with the relevant Payment Processor within 15 days confirming your cancellation, or in case of a return, receiving the returned Products. Once we initiate the refund, the Payment Processor is responsible for refunding your payment to the credit or debit card or net banking account used to pay for the Products.
If you paid using e-wallet, we will refund the cost of your Product directly to your e-wallet.
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